A past client recently asked this question: Our change management process works well when we use it to make adjustments to projects, but it falls apart when we pursue transformational change. How can we be so good at some changes and so bad at others?
The simple answer can be found in the words of Rear Admiral Grace Hopper: “You manage things, you lead people.”
Projects – especially those in application development and infrastructure deployment – are things to manage. You can tweak a requirement here or there without forcing people too far out of their comfort zone. Transformation, by its very nature, disrupts the status quo. It is about being different not simply doing different. t requires that we do the hard work of embracing discomfort in pursuit of a different future.